"RPG Solutions did a great job taking our leadership team through a Manager Crash Course. The two-day course was a valuable learning tool for new directors as well as a great refresher for the more experienced. "

 Manager Crash Course can be purchased as a 2 day package or be purchased on a per day basis:

Contact Donna Bishop about scheduling your session!  Donna.bishop@hubinternational.com 

Day 1 Morning Sessions

Manager 101 – Basic Compliance Laws

• Understanding Key Employment Laws (ADA, FLSA, EEO, FCRA, etc.)
• Review internal processes that reflect employment laws
• Best practices for HR Files
• Know when to get assistance from Human Resources

Managers and Leaders – Grooming your Top People for Success

• Identify the differences between a manager and a leader
• Identify your management & leadership skills and how to use them
• Recognize and accept your current strengths and areas for improvement
• Establish, develop, and maintain your core group with trust, teamwork and power to continue to make things happen.
• Create your individual management and leadership vision and action plan to be more productive.

Day 1 Afternoon Sessions

 DiSC Workplace Behavior Assessment – How to Effectively Communicate with Others

**ASSESSMENTS WILL BE EMAILED WITH 48 HOURS OF PURCHASE AND ARE NON-REFUNDABLE**

Learn the 4 DiSC behavior traits and how to “read” others

• Develop strategies to improve your approach for working together to improve productivity, effectiveness and relationships
• Gain, respect, appreciate, understand and value individual differences to facilitate better teamwork
• Learn to increase positive impact, influence team and customers intentionally to create and support positive outcomes
• Build your capability to effectively manage yourself when confronted with difficult people or situations
• Learn how to use DiSC as a pre-employment tool to hire and retain the best talent
• Difficult Conversations and Effective Communications
• Understand the costs of poor interactions
• Understand barriers to interactions
• Develop & practice new skills to improve your communication in every situation
• Navigate tricky and touchy situations

Day 2 Morning Sessions

Hiring & Selecting: Hire the Best Fit

• Discuss a company’s best hiring process/guidelines
• Understand the importance of:
  • Utilizing a structured interview process
  • Developing solid job descriptions
  • Conducting resume reviews and phone screening
  • Behavioral Interviewing: Creating competencies & asking targeted questions
  • Including HR, the manager and team members
  • Conducting reference checks
• Legal Pitfalls
• Onboarding     

Day 2 Afternoon Sessions

Performance Management-It’s about the conversation, not the form

• Performance Management as a System
• Performance Review Best Practices, Process, Policy and Forms
• Create Process and Forms for your company
• Preparing, Conducting and Concluding a Review
• Communication with your best and poorest performer

Discipline and Termination - Beyond Performance Management

• Review Employment law and legal overview
• Effective discipline & termination principles and process from start to finish
• Roles and responsibilities of managers
• Avoiding litigation
• Importance of Documentation
• Performance Improvement Plans (PIPs)
• Voluntary v. Involuntary Terminations

Location: RPG Solutions, a division of HUB International Southeast, 8081 Arco Corporate Drive, Ste 100, Raleigh NC  Map

Individual Cost for both days $420 per person and includes cost of DiSC assessment.

Individual cost for DAY 1 $240 per person and includes cost of the DiSC assessment

Individual cost for DAY 2 $180 per person.